Visitor Notice: Coronavirus
Due to the unprecedented situation in relation to coronavirus, Liverpool’s City Halls (St George’s Hall, Liverpool Town Hall and Croxteth Hall) remain closed until further notice – with the exception of pre-booked guided tours and small marriages and ceremonies – in line with government guidelines. The City Halls team apologises for any inconvenience caused, but we are pleased to say that we are currently finalising our preparations prior to reopening…
Our highest priority is the health, safety and security of our visitors, staff, customers and guests.
COVID-19 has forced us to make some changes to the way we live and work, and so we have been busy adjusting our daily operations to fit in with the “new normal”.
As part of our response to these changes, in partnership with our health and safety team, we have reviewed our existing risk assessments and safety processes and developed a new 10 step safety protocol designed to ensure your safety and peace of mind.
City Halls ready to go with 10-step protocol for visitors…
Our new visitor protocol includes cleaning and disinfection procedures, increased attention to safety in communal spaces, protective equipment, and staff training. These protocols describe specific processes and measures that are designed to make you feel safe and confident when you visit:
- Physical distancing is possible in all areas and facilities
Physical distancing measures will be in place throughout, using floor stickers, queue guidelines and one-way flow systems.
We have removed a number of tables and chairs from public areas, while the remainder have been arranged to comply with social distancing guidelines.
- Hand sanitiser stations in all main event areas
Alcohol-based hand sanitiser stations will be available for visitors on entrance to the building and in all main spaces.
- Increased cleaning and disinfection of all areas, paying special attention to high frequency touch items like doors
Prior to all events, all areas will have gone through a rigorous cleaning and disinfecting process. Cleaning and disinfecting frequency has been increased, and will be continued throughout your visit.
- Implemented improved air circulation processes to increase air quality
Where possible, we will be keeping external doors (and windows, where practically possible) open, to increase air circulation and quality.
- Methods of Payment
We will be accepting cash-free payments only for the foreseeable.
- All food and beverages served following strict food safety procedures
Strict safety procedures will be followed while serving all food and beverages.
- Event-specific COVID-19 Risk Assessments undertaken
Each individual event request will be risk assessed based on its own specific requirements, so that we can all be confident that events within the City Halls can be delivered safely.
- All our staff have been provided with hygiene and prevention training
Our managers are working with all staff to ensure that they are fully confident and comfortable with the new prevention measures in place.
- Only accredited suppliers with robust COVID-19 prevention policies used
A COVID-19 risk assessment and safety policy will be compulsory for all of our event suppliers moving forward.
- Pre-registration or ticket purchase will now take place before events so that capacity can be carefully managed, and track and trace works effectively
We will be requesting that all events are pre-registered for the foreseeable, so that we can be comfortable with the set event capacity. Details will be kept for two weeks for track and trace purposes only.
Liverpool Register Office
Please note, as it is a statutory service, Liverpool Register Office will continue to offer a limited service. Liverpool Register Office is accessible via the Visitor Entrance of St George’s Hall on St John’s Lane, and more information regarding the current status of the team’s services can be found at liverpool.gov.uk/births-marriage-deaths/customer-information-liverpool-register-office/.
The Little Shoe
Closure of St George’s Hall also includes The Little Shoe café, who are running an online takeaway/delivery service including essential food items, ‘Pay it Forward’ care packages and other tasty treats. The team have also reopened their Bold Street site. More information can be found at www.thelittleshoeliverpool.co.uk.
You can find further information about our respective City Halls via the below channels:
St George’s Hall
Liverpool Town Hall
For all of the latest information concerning Coronavirus (COVID-19), please visit www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public – here you will find the latest updates from Public Health England.